At BD Election Lab (E-Lab), we strive to deliver the highest quality political consultancy, campaign management and data-driven services. This Refund Policy outlines the circumstances under which refunds may or may not be granted.

1. General Policy

All payments made to E-Lab are considered for professional consultancy, research and campaign-related services.

Due to the time-sensitive and customized nature of our work, most services are non-refundable once initiated.

2. Refund Eligibility

Refunds may only be considered under the following circumstances:

Payment was made in error (duplicate transactions, technical issues).

Services were not initiated as per the agreed timeline.

E-Lab failed to deliver the agreed-upon service (as outlined in a written contract).

3. Non-Refundable Services

No refunds will be issued for:

Consultancy hours or strategy sessions already conducted.

Research, surveys or campaign tools that have been developed and delivered.

Digital campaigns or AI-driven services once launched or activated.

Any partial use of subscription or package-based services.

4. Refund Request Process

Clients must submit a written refund request to [contact@bdelectionlab.com] within 7 days of the issue.

All refund requests must include proof of payment and a clear explanation of the reason for the request.

Approved refunds will be processed within 14 business days through the original payment method.

5. Dispute Resolution

If a refund request cannot be resolved directly, both parties agree to resolve the matter through negotiation or arbitration in accordance with the laws of Bangladesh.

6. Policy Changes

E-Lab reserves the right to modify this Refund Policy at any time. Updates will be published on our website with a revised effective date.

7. Contact Us

For questions regarding our Refund Policy, please contact:

📧 Email: contact@bdelectionlab.com
📞 Phone: ‪‪‪+8801521302121‬‬‬
🏢 Address: National Bank Limited
218/3/A, 1216 Begum Rokeya Ave, ঢাকা, 1207, ঢাকা